London workshop
Repairs, servicing and upgrades
Start with a £15 diagnostic inspection. We assess the equipment, explain the fault and provide the labour and parts cost before any further work is agreed.
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Diagnostics first
Clear fault finding before unnecessary parts or labour.
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Rider-run workshop
Mechanical and electrical support from people who use PEVs.
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Practical upgrades
Parts and setup matched to your ride and the way you use it.
Straightforward pricing
Clear workshop pricing
Every job starts with diagnosis. Further labour, parts and materials are quoted before work continues.
Inspection and fault diagnosis
Up to 15 minutes
Up to 30 minutes
Up to one hour
The diagnostic covers the initial inspection and fault diagnosis only. Pre-priced workshop products use the listed price. Parts, shipping, collection, drop-off, home visits and additional approved labour are charged separately where required.
Popular workshop services
Need workshop help?
Tell us about your ride
Send the details below. We inspect and diagnose first, then agree any further workshop labour and parts with you.
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1
Send the details
Tell us the make, model, modifications and symptoms.
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2
Workshop review
We assess the information and ask for anything missing.
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3
Agree the next step
We arrange delivery, collection, drop-off or an appointment.
The initial diagnostic is £15. We will reply with the best next step and any information needed before the equipment is handed over.
Before you book
Service and repair policy
We inspect and diagnose the equipment first, then explain the recommended repair and likely cost before further work proceeds.
The £15 diagnostic charge covers the initial inspection and fault diagnosis. Any repair, servicing or upgrade after diagnosis is charged separately as workshop labour plus any parts or materials required.
1. Inspection and diagnosis. Every non-fixed-price fault request starts with a £15 diagnostic inspection. We inspect the equipment and diagnose the reported issue before confirming the recommended next step.
2. Labour and parts after diagnosis. The £15 diagnostic covers the initial inspection only. Any further service or repair is charged as workshop labour plus the cost of any parts, materials, shipping, collection or delivery required. We will seek agreement before carrying out work outside an already purchased fixed-price service.
3. Additional or hidden faults. Damage, wear, previous repairs, unsupported modifications or additional faults may only become clear during inspection or disassembly. These can change the price, parts required and timescale. We will contact you when the agreed scope needs to change.
4. Product information and modifications. You must tell us about non-standard batteries, controllers, firmware, wiring, water ingress, crash damage and previous repairs. Incomplete or inaccurate information may affect whether the equipment can be handled safely.
5. Right to refuse equipment or stop work. Powered Up PEV reserves the right to refuse to accept, inspect, diagnose, store or work on any equipment, or to stop work already started, for any reason. This may include safety concerns, contamination, unsupported or unsafe modifications, parts availability, product condition, suspected unlawful ownership or unacceptable conduct.
6. Handover, delivery and collection. Drop-off, shipping, collection, call-out and storage arrangements are agreed for the individual job. Remove personal items and package shipped equipment securely. Charges already incurred for diagnosis, approved work, parts, shipping or storage remain payable.
