Workshop updates

Track your workshop repair

Use your job or order reference to request the latest workshop update, payment help, or a change to collection, courier shipping or Powered Up PEV delivery.

Typical repair journey

  1. ReceivedYour equipment is checked in and linked to your workshop job.
  2. DiagnosingWe inspect the equipment and identify the repair required.
  3. Awaiting approvalWe send the recommended work and costs for your approval.
  4. Approved / awaiting partsApproved work is scheduled and any required parts are ordered.
  5. Repairing and quality checkThe repair is completed and the equipment is checked before release.
  6. Repair completeWe send the invoice and confirm collection, courier shipping or Powered Up PEV delivery.
  7. Ready to collect or dispatchOnce payment and return arrangements are complete, we will confirm the handover.

Invoice and payment

Pay securely from your invoice

When your invoice is sent, use the secure payment button in the Shopify invoice email. We never ask you to enter card details into this repair-status form.

  • Online card payment: use the secure checkout link in the invoice email.
  • Bank transfer, cash or card terminal: contact the workshop and include your job reference.
  • Partial payments: only where agreed with the workshop before collection or dispatch.

Your equipment will not be marked ready for collection or dispatch until the required payment has been recorded.

Request an update or change return method